Due to Corona Virus city lockdowns, you may experience a 3-5 day delay in the delivery of your order.

Online Store Policies and Our Guarantee

Satisfaction Guarantee

We’re so sure you’re gonna be happy with the performance, security, and simplicity of your new Gryphon router that we offer a 90-day, money back satisfaction guarantee. If you have any problems, contact our team using the convenient, built-in support tool in the Gryphon app or email us at support@gryphonconnect.com. We’ll do our best to make things right. And if we can’t, we’re happy to offer a full refund within 90 days of purchase which our support team will also assist you with.

There is also a 12 month manufacturer’s hardware warranty from the date of purchase.    If the hardware breaks from normal use or if there an electrical surge that damages the device, we will be happy to replace it for free.

PLACING AN ORDER
After placing an order, you will receive an e-mail to confirm that GryphonConnect.com has received the order. At the time of shipment, an additional follow up email will be sent. The confirmation will contain the order number, order detail, and shipping method.

PAYMENT METHODS
We accept American Express, MasterCard, Visa, and Discover for internet orders. All online orders paid by credit card are processed on a secure server.

ORDER INQUIRY
You may check the status of your order on our website at any time by clicking on the Support link here: http://www.GryphonConnect.com/support.

CANCELLATION POLICY
Once an order is entered into our system, your order cannot be changed. Please email support@gryphonconnect.com. for more information on canceling your order. We cannot guarantee that your order can be cancelled once it is entered into our system.

DISCLAIMERS
Prices on GryphonConnect.com are subject to change without notice. GryphonConnect.com maintains the right to refuse or cancel orders at any time, for any reason, including but not limited to orders that contain incorrect prices or product descriptions, orders that GryphonConnect.com believes the customer has violated applicable law, and orders that GryphonConnect.com believes are harmful to its clients, or its affiliates.

INTERNATIONAL ORDERS
At this time, orders from GryphonConnect.com can only be shipped within the United States and United Kingdom.

PROCESSING & DELIVERY HOURS:
We process, ship and deliver packages Monday through Friday. We do not offer delivery or shipping on Saturdays, Sundays or Holidays.

SHIPPING & HANDLING FEES:
Standard ground shipping and handling is free.

PACKAGING & DELIVERY:
Orders are shipped in corrugated boxes UPS Shipping label on them. There will be a copy of the receipt inside the package with your order. If customers are buying items as gifts, they can request that the receipt not be included in the package.

Any and all packages that are shipped Standard UPS Ground are typically left at the door, porch, or gate at the UPS driver’s discretion. GryphonConnect.com does not have any control in the discretion of the UPS driver. Orders placed with a rush status of 3-Day, 2nd Day, or Overnight delivery, require a customer signature in order to be received.

INTERNATIONAL ORDERS
At this time, orders from GryphonConnect.com can only be shipped within the United States and United Kingdom.

UNITED KINGDOM ORDERS – ABOUT CUSTOMS, DUTIES & TAXES
When ordering GryphonConnect.com merchandise, you’re responsible for assuring the product can be lawfully imported to United Kingdom.

The recipient is the importer of record and must comply with all laws and regulations of United Kingdom. Orders shipped to United Kingdom may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of a United Kingdom shipment may be subject to such import taxes, customs duties and fees, which are charged once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; GryphonConnect.com has no control over these charges and can’t predict what they may be. Customs policies vary widely in United Kingdom; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

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